Your bank feed stopped working — how to close the gap

Why the feed stopped

Most UK bank feeds run on Open Banking, which requires re-consent every 90 days. If the connection isn't renewed in time, the feed stops from the day consent expired. Bank outages and maintenance cause the same thing. Either way, transactions since the stop date never arrive.

Reconnecting doesn't close the gap

Clicking “renew connection” restores future transactions, but not the missing ones. You have to import everything from the day the feed stopped up to now — and do it without duplicating anything that did come through before it broke.

The fix — import the missing transactions

Export a CSV from your bank for the gap period, run it through the matching preset, and import the clean file. Dates and columns are reformatted to exactly what your accounting software expects, so it reconciles cleanly and the gap closes. Overlap dates? Trim the export to the exact missing range first.

Use a preset for your bank  ·  more import guides  ·  for bookkeepers